Contact: ask@ibyservice.com Tel: +233 23 33-FIXERS

• Wilhelmina Appenteng

  

  Wilhelmina brings 16 years of hospitality industry experience and knowledge. She has earned a reputation of excellence in leadership of luxury hotels and restaurants. Having completed projects for various small and medium-sized firms, she is known for bringing a fresh focused approach to planning, pre-opening services and re-engineering of projects. Wilhelmina plans to fully establish her practice focused on board directorships and project consulting, primarily in the hospitality and tourism related industry. In 2001 and 2012, Wilhelmina obtained her certification in Hospitality Sales and Hospitality Management respectively, from the Cornell University School of Hotel Administration.  She has since March 2014 earned a Master Certification in Hospitality Management: Marketing and Revenue Management Option.

• Amanda Prah

  

  Amanda has over 21 years of Professional experience in the Hospitality Industry and General Management Services. She has worked in supervisory and management roles in both the United Kingdom and the United States.

   

  Amanda has been privileged to serve on Management teams in 5-Star Deluxe properties owned by the Marriott Group, Thistle Hotels, Park Plaza Hotels, Gouman Hotels, Pineapple Luxury Hotels and Relais Chateaux in Sales, Front of House, Marketing, Events, Conference, Food & Beverage and Facilities Management Services. As part of her development as a Professional Amanda has now relocated to Ghana and has facilitated and conducted a number of Soft Service Skills Training to members of staff including intensive Customer Care throughout the Hospitality industry, the Private and Public Sectors.

• Nadine Catherine

  

  After contributing to the growth and success of several five star hotels and one Relais & Chateau, during the past 12 years, Nadine is Director for TASK Consulting & Training for International Hospitality in Mauritius .Her educational background includes HSD SHATEC, Hotel School of Mauritius; MCET Ecole Hôtelier Professionnel et Technologique Quercy BP, food Science; NTC 3 Hotel School of Mauritius and HSC, Accounting and Economy Darwin colleges. Her experience encompasses the management of kitchen operations services as well as trainer in food production and HACCP consultancy. She had the opportunity to travel extensively for promotion and in the development for culinary fields and have gathered a widespread international exposure and broad general knowledge.  Nadine has an eye for details and a strong focus on quality through strategic planning, resource utilization, revenue growth, and cost reduction.

• Jeanne Donkoh

  

  Jeanne Donkoh has cross-functional leadership skills with strong knowledge of marketing, a career made up principally through hospitality marketing, strategic planning, budgeting, sales and public relations.  With international and local management and marketing experience encompassing over 30 years of working in Oil & Gas and Hospitality industries., Jeanne has  discharged progressively-enhanced responsibilities in strategic planning, budgeting and marketing, including training, sales and durable public relations programs.  Her functions have included providing strategic and marketing advice to start-up hotel management company and developing strategic partnerships with a wide range of actors – representing governmental, non-governmental, financial, diplomatic and media sectors, as well as the served communities in the respective locales where hotels are located

• Fafa Hodasi Mate

  

  Fafa graduated with a BA Hons. in Hospitality Management in the UK. While in the UK she worked as a Senior Events Coordinator with an events management agency, where she assisted in organizing amazing events such as the Choice FM’s birthday party and African Caribbean Leukemia Trust ball amongst others. In Ghana she worked with a 4 star hotel starting in a supervisory role. She was promoted to work as the Assistant Front Office Manager within 7 months of joining the hotel. The role of the ‘Guest Relations Manager’ what created for her due to her excellent customer service skills and her zeal towards guest satisfaction, which she mastered through monitoring customer feedback, creating and implementing specialized and personalized services for hotel guests. While at the hotel she created a platform where up and coming fashion designers could showcase their talents to guests from all over the world. After 8 years of working in the Industry, she is now a Consultant at Intrigued By Service.